Privacy Policy

Last updated: February 2025

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or book through our website, or communicate with us about your stay.

1. Information We Collect

We may collect the following personal data:

  • Name, email address, and phone number

  • Booking details (number of guests, dates of stay, special requests)

  • Payment or billing information (only when booking directly)

  • Communications you send to us via email or contact forms

  • Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To confirm and manage your booking

  • To provide information about your stay (e.g., check-in instructions)

  • To respond to enquiries or support requests

  • To improve our website and guest experience

  • To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only:

  • With booking platforms or payment processors you use to make a reservation

  • With cleaning or maintenance teams, if required for operational purposes

  • When legally required (e.g., for tax or regulatory reasons)

4. Data Storage & Security

We take appropriate steps to secure your data and prevent unauthorised access. Your personal data is stored securely and only accessible by authorised personnel. We use secure communication methods and encrypted systems when applicable.

5. Cookies & Analytics

Our website may use cookies or tools like Google Analytics to understand how visitors use the site. This helps us improve content, navigation, and overall user experience. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Request a copy of your personal data

  • Correct or update your information

  • Request deletion of your data (unless retention is legally required)

  • Withdraw consent to data use at any time

To exercise any of these rights, please contact us at [your email address].

7. External Links

Our website may contain links to external websites (e.g., Visit Camden, TFL). We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information with them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated date.

If you have questions about your privacy or how we handle your data, please don’t hesitate to contact us.